Lost Loom - Frequently Asked Questions - Your Questions, Answered

Frequently Asked Questions

Your questions, answered.

GENERAL

At Lost Loom, luxury is a principle that guides every product we offer - from bamboo bedding to blankets, pillows, and duvets. Our bamboo sheets are crafted with meticulous attention to detail, using a 400 thread count and superior yarn weave to create items that are incredibly soft, durable, and sophisticated. 400-thread-count bamboo sheets are considered equivalent to 1,200-thread-count cotton sheets in terms of softness, durability, and luxurious feel. This is because bamboo fibers are naturally finer, smoother, and more tightly woven than cotton, allowing bamboo sheets to feel softer and more breathable even at a lower thread count.

We have partnered with manufacturers who supply some of the world’s leading luxury bamboo brands, ensuring our products meet the highest standards in both quality and craftsmanship.

Whether it’s our bedding, blankets, or duvets, each piece is made from the finest Moso bamboo, offering a naturally smooth texture and exceptional breathability. Our products are designed to elevate your everyday living, combining elegance and comfort to create a sanctuary of relaxation in your home.

At Lost Loom, we occasionally offer exclusive promotions to our email subscribers. To discover these special offers, be sure to sign up to our email list. We also have seasonal offers throughout the year, and by subscribing, you’ll be the first to know when they become available.

Bamboo is the perfect fabric choice if you are seeking luxury and comfort in your home textiles.

Bamboo sheets feel finer than even the most premium cottons, such as Egyptian cotton. Its silky fibres are strong and long-lasting, becoming softer with each wash, offering you enduring comfort night after night.

Bamboo beddingnaturally repels bacteria, dust mites, and odours, keeping your bedding fresher and healthier. If you have sensitive skin, bamboo offers an irritation-free sleep, making it ideal for those with allergies or skin sensitivities.

Its moisture-wicking properties keep you dry by pulling away sweat, ensuring a comfortable night’s sleep. The breathable fabric adjusts to your body temperature, keeping you cool in the summer and warm in the winter.

Bamboo is low maintenance, washing at lower temperatures and drying quickly. Plus, it’s an eco-friendly option, sustainably grown without harmful chemicals, making it as gentle on the planet as it is on your skin.

Yes, at Lost Loom, we are committed to creating products that are safe for both you and the environment. Our bamboo is organically grown and processed without the use of harmful chemicals or artificial additives. While we typically avoid dyes, when used, we ensure responsible dyeing practices that align with our commitment to sustainability.

All of our products have passed the rigorous OEKO-TEX® Standard 100 certification, an internationally recognised standard that tests for over 100 harmful substances. This ensures that our textiles are free from harmful chemicals throughout the manufacturing process, leaving you with products that are as safe as they are luxurious.

At Lost Loom, we are committed to offering luxury bamboo products that stand out in quality, craftsmanship, and sustainability. Our fabrics are noticeably softer, longer-lasting, and better at regulating temperature compared to many others on the market. This is something you can feel immediately when comparing our products with standard bedding.

We use a superior fabric, with a higher thread count and advanced weave, ensuring an unmatched level of comfort and durability compared to the market standard. In addition, we partner with leading manufacturers in bamboo textiles, trusted for supplying some of the top luxury bamboo brands, to maintain the highest standards of quality.

Our close involvement at every stage of production, from sourcing the bamboo to the finished product, ensures that our textiles won’t pill, fray, or lose their luxurious feel after washing. We also prioritise fair working conditions and ethical labour practices, and our production process minimises environmental impact by recycling water and avoiding harmful chemicals.

By investing in Lost Loom, you’re choosing premium-quality, long-lasting products that provide exceptional comfort and sustainability, making them a worthwhile investment for your home.

We’re confident that you’ll love your Lost Loom products, which is why we offer a 60-day return policy. If for any reason you’re not completely satisfied, simply return the item within 60 days for a full refund. Just make sure to keep your receipt and return the product in its original condition. We always appreciate your feedback, as it helps us improve our range and services.

For more information please visit our Returns & Exchanges page.

Our guarantee protects against defects in materials and craftsmanship, ensuring that your Lost Loom product maintains its quality and durability within the applicable period. This includes:

Fabric or stitching defects beyond normal wear.
Unexpected material deterioration affecting comfort or performance.
Structural integrity issues that impact usability.

For more information please visit our Product Guarantee page.

Yes, bamboo bedsheets are naturally hypoallergenic, making it an excellent choice for those with allergies or sensitive skin. Bamboo sheets naturally resist dust mites, mould, and mildew, creating a cleaner and healthier sleeping environment. The smooth texture of the fabric is gentle on the skin, helping to minimise irritation and providing a truly comfortable and soothing sleep experience.

Bamboo bedding is naturally breathable, making it perfect for maintaining a comfortable temperature throughout the night. Its moisture-wicking properties help keep you cool and dry in the warmer months, while its insulating qualities provide warmth during cooler weather. This makes bamboo bedding ideal for year-round comfort, especially for those who tend to overheat while sleeping.

We’re confident you’ll love your Lost Loom products, but if for any reason you’re not entirely satisfied, we’ve got you covered with our 60 – day return or exchange policy. Simply contact our customer service team within 60 days of receiving your order, and we’ll guide you through the return or exchange process to ensure your satisfaction. Rest assured, we’re here to help make it right.

For more information please visit our Returns & Exchanges page.

BAMBOO BEDDING

Not at all. Our bamboo bedding is meticulously crafted to resist pilling, withstanding any unusual rips, tears, or defects in craftsmanship. The filling in our duvets and pillows is designed to stay perfectly balanced, so you won’t experience the clumping or shifting common with down feathers. If you do encounter any issues, we’ll quickly replace the item for you. At Lost Loom, we stand by the exceptional quality and lasting durability of our products.

Yes, we do. Our bedding features a 400 thread count combined with a superior weave, ensuring exceptional comfort and luxury. However, it’s important to know that thread count is just one factor to consider when assessing softness, strength, and quality. Any expert fabric-maker will tell you that achieving luxurious, high-quality fabrics requires careful research and the right combination of fibre, yarn, weave, technology, and quality control. At Lost Loom, we’ve dedicated ourselves to perfecting these elements, and we believe we have a superior product in the UK.

With the right care, ourbamboo beddingis designed to offer years of comfort and durability. Bamboo sheets are inherently strong and resistant to pilling, ensuring your bedding stays soft and retains its quality wash after wash. In fact, bamboo fabric often outlasts cotton in terms of longevity, providing you with lasting luxury.

Yes, bamboo bedding is ideal for year-round comfort. Its natural temperature-regulating properties help keep you cool in the summer and warm in the winter, making it perfect for all seasons. The breathability and moisture-wicking abilities of bamboo are especially beneficial for those who tend to sleep hot.

You can find the dimensions of all our products in the size chart located in the footer of this website.

Yes, we offer our bamboo fitted sheets in two depths: 30cm and 34cm. The 30cm depth is ideal for standard mattresses, while the 34cm depth is perfect for deeper mattresses or those with toppers. Both options provide a secure fit, ensuring your sheet stays in place throughout the night for a smooth, comfortable sleeping surface.

BAMBOO PILLOW

Our bamboo pillows are designed to provide the perfect balance of softness and support. Filled with a blend of bamboo fibres and recycled polyester, they offer luxurious comfort and a restful night’s sleep. The materials ensure breathability and maintain a soft, plush feel, making our pillows an ideal choice for those seeking both comfort and support.

We offer two firmness options: soft/medium and medium/firm. The soft/medium pillow provides a plush, gentle feel, ideal for those who prefer a softer pillow. The medium/firm pillow offers more structured support, perfect for those who need a bit more lift. Both options of our bamboo pillows ensure comfort and support for a restful night’s sleep.

We offer two bamboo pillow sizes: Standard and Super King. The Standard size is versatile and fits most bed sizes, providing comfortable support for everyday use. The Super King size is ideal for those with larger beds, such as a Super King or King size, offering extra width for a luxurious, spacious feel. Choose the size that best complements your bed and sleeping preferences for the ultimate in comfort.

While 100% bamboo fibre is naturally soft and breathable, it tends to produce a flatter, less resilient filling. By blending bamboo fibre with recycled PET, we achieve the perfect balance of softness and loft. The recycled PET adds structure and plushness, ensuring that our pillows remain supportive and comfortably fluffy. Plus, using recycled PET is a sustainable choice that helps reduce waste.

BAMBOO DUVET

Bamboo duvets are an excellent alternative to both down and synthetic options. They provide the same softness and warmth as down, with the added benefits of breathability and moisture control. Unlike synthetic duvets, bamboo is a natural, eco-friendly material, making it a more sustainable choice.

Our bamboo duvets feature corner ties that can be securely fastened to the inside corners of your duvet cover. This design helps keep the duvet perfectly in place, preventing it from shifting or bunching up inside the cover. It’s just one of the ways we ensure a more comfortable and hassle-free sleeping experience.

While 100% bamboo fibre is naturally soft and breathable, it tends to produce a flatter, less resilient filling. By blending 50% bamboo fibre with 50% recycled PET, we achieve the perfect balance of softness and loft. The recycled PET adds structure and plushness, ensuring that our duvets remain supportive and comfortably fluffy. Plus, using recycled PET is a sustainable choice that helps reduce waste.

BAMBOO BLANKETS & THROWS

Our woven bamboo throw is perfect for those who appreciate a smooth, lightweight feel. Made from 100% bamboo, this throw offers a luxurious softness that drapes elegantly over your bed or sofa. The fine weave provides a sleek and sophisticated finish, making it an ideal choice for adding a touch of refinement to your space. Lightweight and breathable, it’s perfect for layering or enjoying gentle warmth during milder weather.

Our knitted bamboo blanket is designed for those who prefer a bit more warmth and texture. Crafted from 100% bamboo, this blanket has a heavier, more substantial feel, offering both comfort and style. The knitted texture adds a rich, inviting quality, making it perfect for those cooler evenings when you want to wrap yourself in a cosy, breathable layer. It’s the perfect companion for moments of relaxation and comfort.

PRODUCT CARE

Bamboo products are easy to care for. Machine wash on a cold, gentle cycle with mild detergent. Avoid using bleach or fabric softeners, as these can damage the fibres. Tumble dry on low or air dry for best results. Bamboo fabric is wrinkle-resistant, but for a smoother finish, you can iron on a low setting. Follow these steps for all our products, including throws, pillows, and duvets.

Complete washing instructions can be found on the Product Care page.

Our bamboo sheets are pre-washed to minimise the risk of shrinkage. However, it’s important to follow the care instructions—washing on a cold, gentle cycle and drying on low heat will help maintain the size and quality of your bedding. While bamboo generally experiences minimal shrinkage compared to materials like cotton. We’ve made our products 3%–4% larger to accommodate this natural tolerance.

Our bamboo sheets are made slightly larger to allow for shrinkage, ensuring the perfect fit after one or two washes

For best results, remove the bamboo sheets immediately from the washing machine and hang them to dry.

They can be ironed on a low heat if desired. If left unironed, the creases will naturally improve after a few days of use.

SUSTAINABILITY & ETHICS

Bamboo is one of the most sustainable materials available, growing rapidly without the need for pesticides or excessive water, making it an environmentally friendly choice. At Lost Loom, we are committed to sustainability in all aspects of our business, continuously looking for ways to reduce our environmental impact and promote eco-friendly practices throughout our operations.

For more information please visit our Sustainability & Ethics page.

Bamboo is a highly sustainable material that offers significant environmental advantages over cotton. One of the key benefits is its low water requirement—bamboo needs far less water to grow than cotton, which is known to be a water-intensive crop. Additionally, bamboo thrives naturally without the need for harmful pesticides or fertilisers, making it a safer choice for the environment and for those who use it.

Bamboo plants are also exceptional at absorbing carbon dioxide and releasing oxygen, much more so than cotton plants. This contributes to reducing greenhouse gases and improving air quality. Moreover, bamboo regenerates quickly, with some species growing up to three feet in just 24 hours, allowing for more efficient and sustainable harvesting.

At Lost Loom, we are committed to sourcing our bamboo responsibly, ensuring that our production processes contribute to a lower carbon footprint and support eco-friendly practices. By choosing bamboo over cotton, you’re not only enjoying luxurious, comfortable bedding but also making a positive impact on the environment.

Yes, all our products are OEKO-TEX certified, which means they have been rigorously tested for harmful substances and are confirmed to be safe for human use. This certification guarantees that our bamboo bedding and other products meet the highest safety and environmental standards. By choosing OEKO-TEX certified products, you can rest assured that they are free from harmful chemicals and are produced with a strong commitment to environmental responsibility and human health.

At Lost Loom, we are deeply committed to ensuring that all our products are made under ethical labour practices. We carefully select our manufacturing partners who are BSCI or Sedex certified, which guarantees fair wages, safe working conditions, and respect for workers' rights. We maintain close oversight of our supply chain to ensure it aligns with our core values of integrity, fairness, and sustainability.

DELIVERY

Yes, someone will need to be at home to receive the delivery, as our courier service requires a signature upon receipt. If you’re not available, the courier will make another attempt to deliver within 1-2 days. You also have the option to reschedule the delivery after the initial attempt.

We offer free delivery within the UK on all orders, with delivery typically taking 2–3 days. You can upgrade to a next-day or weekend delivery option if required.