Returns & Exchanges

DAMAGED OR FAULTY ITEMS

In the unlikely event your item arrives damaged or faulty, we’ll be happy to offer a full refund or exchange within 60 days of delivery.


Returns are free of charge.


Please ensure items are unused and unwashed, as we recommend inspecting your order before laundering.

 

Once the item is received and inspected by our care team, you’ll be notified and your refund or exchange will be processed to your original payment method within 5 business days.

CHANGED YOUR MIND?

We understand that sometimes things don’t work out.

 

If you’d like to return your order for any reason, you can do so within 60 days, provided the item is unused, unwashed and in its original packaging.

 

Once the item is received and inspected by our care team, you’ll be notified and your refund or exchange will be processed to your original payment method within 5 business days.

HOW TO REQUEST A RETURN

To submit a return request, follow these steps:

 

Access Your Account:

  • Click the profile icon in the top right corner of our website.
  • Log in to your account
  1. Enter your email address in the "Email" field and click "Continue".
  2. Check your email inbox for a message from our store and copy the six-digit verification code provided.
  3. Return to our website and enter the verification code.

 

Request a Return:

  • Click "Request return" for the order you wish to return.
  • If your order includes multiple items, select the items you would like to return.
  • Choose a return reason and add any relevant notes for our team.
  • Click "Request return" to submit your request.

 

What Happens Next?

  • If your return request is approved and requires shipping, you will receive an email with detailed return instructions and a return shipping label.
  • Once we receive and inspect the returned product, we will process your refund.

For further assistance, please contact our customer support team at support@lostloom.com
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