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Highest UK Thread Count | Bamboo Softness
100% Bamboo | No Compromises
Fast UK Delivery | From Cheltenham Warehouse
Highest UK Thread Count | Bamboo Softness
100% Bamboo | No Compromises
Highest UK Thread Count | Bamboo Softness
At Lost Loom, we are dedicated to providing exceptional quality and craftsmanship, ensuring our products stand the test of time. To give you complete confidence in your purchase, we offer guarantees of up to 5 years, depending on the product.
Your Guarantee
All purchases made directly from Lost Loom are automatically covered under our guarantee.
Guarantee PERIODS BY PRODUCT
For items not listed here, please contact our support team for further details.
WHAT'S COVERED?
Our guarantee protects against defects in materials and craftsmanship, ensuring that your Lost Loom product maintains its quality and durability within the applicable period. This includes:
WHAT'S NOT COVERED?
This guarantee does not apply to:
For full care guidelines, please refer to our Product Care page.
HOW TO MAKE A CLAIM
If you believe your product has developed a fault within the guarantee period, please follow these steps:
1. Contact our customer support team at support@lostloom.com or call 01242 520 000.
2. Provide the following information:
3. Our team will assess your claim and advise on the next steps.
4. If approved, you may need to return the product before a replacement or repair is issued.
RETURNS & REPLACEMENT POLICY
NEED HELP?
For further assistance, please contact our support team at support@lostloom.com
CUSTOMER CARE
CUSTOMER CARE
CALL US
01242 520 000
Monday to Friday, 9am – 5.30pm
EMAIL US
ONLINE CHAT
For the fastest response, tap the Chat icon in the bottom right corner
CALL US
Monday to Friday, 9am – 5.30pm
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ONLINE CHAT
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