Product Guarantee

At Lost Loom, we are dedicated to providing exceptional quality and craftsmanship, ensuring our products stand the test of time. To give you complete confidence in your purchase, we offer guarantees of up to 5 years, depending on the product.

Your Guarantee

All purchases made directly from Lost Loom are automatically covered under our guarantee.

Guarantee PERIODS BY PRODUCT
  • 1 Year Guarantee: Sheets, Bedding Sets & Blankets.
  • 2 Year Guarantee: Pillows & Mattress Protectors 
  • 5 Year Guarantee: Duvets

For items not listed here, please contact our support team for further details.

WHAT'S COVERED?

Our guarantee protects against defects in materials and craftsmanship, ensuring that your Lost Loom product maintains its quality and durability within the applicable period. This includes:
  • Fabric or stitching defects beyond normal wear.
  • Unexpected material deterioration affecting comfort or performance.
  • Structural integrity issues that impact usability.

WHAT'S NOT COVERED?

This guarantee does not apply to:
  • General wear and tear from regular use.
  • Accidental damage, misuse, or improper care.
  • Discolouration or fading from washing, exposure to sunlight, or chemicals.
  • Damage caused by third-party alterations, modifications, or repairs.
  • Changes in texture or softness due to natural use over time.

For full care guidelines, please refer to our Product Care page.

HOW TO MAKE A CLAIM

If you believe your product has developed a fault within the guarantee period, please follow these steps:

1. Contact our customer support team at support@lostloom.com or call 01242 520 000.

2.  Provide the following information:

  • Proof of purchase (order confirmation or receipt)
  • Photos of the issue
  • A brief description of the problem

3.  Our team will assess your claim and advise on the next steps.

4.  If approved, you may need to return the product before a replacement or repair is issued.

RETURNS & REPLACEMENT POLICY
  • If a fault is confirmed, Lost Loom will cover the cost of repair or replacement.
  • Customers may be responsible for return shipping costs unless stated otherwise.
  • Any replacement product will carry the remainder of the original guarantee period.

NEED HELP?

For further assistance, please contact our support team at support@lostloom.com